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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. Your personal details stay with us; we don't sell lists or share identifiers with third parties for their marketing.

Account data encryptedNo third-party sellingLocal wallet privacyRequest deletion anytimeContact policy team direct
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DATA SAFEGUARDS

How We Protect What You Share

We encrypt bKash, Nagad and Rocket payment credentials in transit and at rest, log access to customer records for audit trails, limit data visibility to staff who process withdrawals or investigate disputes, and run session timeouts so an idle phone locks automatically. Cookies remember your login and language choice; non-essential tracking cookies are off by default unless you opt in.

Wallet Encryption Every bKash, Nagad and Rocket transaction passes through SSL; we store wallet identifiers in encrypted database fields and never log your mobile-banking PIN. Only the withdrawal-verification team sees masked account numbers when approving payouts.
Cookie Controls Session cookies keep you logged in; preference cookies save language and currency. Analytics and ad-retargeting cookies are optional; decline them in the banner and we'll honour your choice. Clear cookies anytime through your browser to reset tracking.
Access Logs We record every login IP, device fingerprint and withdrawal request timestamp. If you spot an unfamiliar session in Account Activity, change your password immediately and contact support to review recent access events and lock the account if needed.
Retention Schedule Active accounts keep full records; closed accounts archive transaction logs for the period required by financial regulations, then we delete names, phone numbers and wallet IDs. Request early deletion and we'll honour it once regulatory retention ends.
POLICY HELP

Questions About Your Data

If you want to see what personal information we hold, request a correction, ask us to delete your account data or withdraw consent for marketing messages, contact our privacy team. We'll respond within a reasonable time frame and walk you through the verification steps before releasing or changing records.

Team online

Privacy Inbox

Email our data-protection contact for access requests, correction requests or deletion requests. Include your registered mobile number so we can verify the account and process your request securely.

Live Chat Flag

Open the live-chat widget in your account dashboard and type privacy request. The agent will escalate to the policy team and you'll receive a follow-up email with next steps and the documents you need to supply.

Account Settings

Log in, tap your profile icon, scroll to Privacy Controls. Toggle marketing consent off to stop promotional messages, or tap Request Data Export to download a copy of your transaction and profile records in JSON format.

Common Data Questions

We collect your mobile number, date of birth, email address, bKash or Nagad or Rocket wallet identifier and device ID. We need these to verify your identity, process deposits and comply with anti-money-laundering checks in eligible regions.

We share transaction details with payment processors who clear your bKash, Nagad or Rocket deposits, and with game providers who run the slots and live tables you play. We do not sell contact lists or marketing profiles to external advertisers.

Log in, go to Account Settings, tap Privacy Controls, then Request Data Export. We'll email a JSON file with your profile, deposit history, game sessions and withdrawal records within a few business days after verifying your identity.

Yes. Contact our privacy inbox or open a live-chat request. Once you confirm, we close the account, stop all marketing and delete identifiable fields after the regulatory retention period for financial records expires in your jurisdiction.

Inactive accounts remain on file so you can log back in. If you want us to delete everything sooner, submit a formal deletion request through Account Settings or email the privacy team, and we'll process it once legal holds clear.

Session cookies keep you logged in; preference cookies save language and theme. Analytics and ad-retargeting cookies are optional; decline them in the banner when you first visit or clear them later in your browser settings to stop tracking.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.